-EstateFlow-privacy

EstateFlow App

• EstateFlow is a technology platform that facilitates connections between Users for the purpose of property rental and sale transactions.
• We are not a real estate broker, agent, property manager, or legal/financial advisor. We do not own, lease, sell, manage, or inspect any properties listed on the Service.
• We do not verify the identity of Users or the accuracy, legality, safety, or condition of Listings beyond the scope of our standard platform features.
• All agreements (e.g., lease agreements, sale agreements) are solely between the interacting Users. We are not a party to such agreements and disclaim all liability related thereto. Users are responsible for their own due diligence and are strongly encouraged to seek independent legal and financial advice.

For support, please contact us at: estateflowapp@gmail.com

Privacy Policy for EstateFlow

Last Updated: June 19, 2025

Welcome to EstateFlow (the “App”, “Service”, “we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (the “Service”). Our Service connects users (“Users”, “you”) seeking properties to rent (“Tenants”) or purchase (“Buyers”), with users listing and managing properties for rent (“Landlords”) or for sale (“Sellers”).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

We reserve the right to make changes to this Privacy Policy at any time. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy.

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1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Application includes:

A. Personal Data Personally identifiable information you voluntarily give to us when you register and use the Application. This includes your name, email address, phone number, and profile picture. The specific information collected may differ based on the actions you take, such as listing a property, applying for a unit, or submitting a review. We may also store an array of roles (e.g., “landlord”, “tenant”) on your user profile to provide the correct user experience.

B. Financial Data for Paid Services We do not directly collect, store, or process your sensitive financial information like full credit or debit card numbers.

All payment transactions for our paid services (such as Landlord Subscriptions or property promotions for Sellers) are handled by our secure third-party payment processor, Paystack. When you add or update your payment method, you are providing this information directly to Paystack. We strongly encourage you to review their Privacy Policy.

For the purpose of managing your recurring subscription or processing payments, we receive and store a non-sensitive, secure authorization token from Paystack, along with non-sensitive details like your card brand and the last four digits of your card number.

C. Location Data We may request permission to track location-based information from your mobile device to provide location-based services (like showing properties near you). We also collect location information (City, Country, Address, GeoPoint coordinates) that you provide when listing a property. You may change our access to your device’s location in your device’s settings.

D. Data From Social Networks User information from social networking sites, such as Google, including your name, email address, and profile picture, if you choose to register or log in using your social network account.

E. Mobile Device Access We may request access to your mobile device’s camera and photo storage to allow you to upload profile pictures or media for your property listings. You may change our access permissions in your device’s settings.

F. Property and Tenancy Data We collect information you provide when you list a property (e.g., details, amenities, rules, pricing, listingStatus) or when you become a tenant in a unit (e.g., the details of your rentedUnits array, including your landlordId and the landlord’s account status flag).

G. Communication Data We collect information you provide when you use the in-app communication features, including the content of chat messages, maintenance requests, and reviews.

H. Derivative Data Information our servers automatically collect when you access the Application, such as your IP address, device type, operating system, and access times, primarily through services like Google Analytics for Firebase.

2. How We Use Your Information

Having accurate information permits us to provide a smooth, efficient, and customized experience. Specifically, we use your information to:

• Create and manage your account and user roles.
• Facilitate the connection and communication between Tenants/Buyers and Landlords/Sellers.
• Display property listings to the public.
• Promote and “feature” certain properties based on paid promotions by Sellers.
• Manage and process your paid services (such as Landlord Subscriptions or Seller promotions), including calculating fees, processing payments via Paystack, and managing your account status.
• Enforce our Terms of Service, which may include downgrading service features for accounts with failed payments.
• Process rental applications and facilitate other user-to-user interactions.
• Send you emails and push notifications regarding your account and activity on the platform.
• Monitor and analyze usage and trends to improve the Service.
• Prevent fraud, troubleshoot problems, and protect the security of our platform and Users.
• Resolve disputes and respond to customer service requests.
• Notify you of updates to the Application.
• Request feedback and contact you about your use of the Application.
• Assist law enforcement and respond to legal requests.
• Compile anonymous statistical data for internal use or for sharing with third parties.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If we believe the release of information is necessary to respond to legal process, investigate potential violations of our policies, or protect the rights, property, and safety of others, we may share your information as permitted by applicable law.
• Third-Party Service Providers: We share information with vendors who perform services for us. This includes:
  • Payment Processing: Paystack
  • Hosting & Database: Google Cloud Platform (Firebase)
  • Analytics: Google Analytics for Firebase
  • Notifications: Firebase Cloud Messaging
  • Mapping: Google Maps Platform
• Communication Between Users: Information you share is visible to other users as necessary to operate the service. For example, a Landlord will see the information on a Tenant’s rental application, and users in a chat will see each other’s messages and profile names. Publicly posted content, like reviews, will be visible to all Users.
• Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the successor entity.
• With your Consent: We may share your information with third parties for other purposes with your consent.
• Anonymized Data: We may share aggregated and fully anonymized data, which cannot be used to identify you, for analysis or business purposes.

4. Tracking Technologies & Analytics

We may partner with third-party vendors, such as Google Analytics for Firebase, to allow tracking technologies on the Application. This helps us analyze usage, determine content popularity, and better understand online activity. By using the Application, you consent to the collection and use of your information by these vendors. We do not transfer personally identifiable information to these third-party vendors. You are encouraged to review their privacy policies.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure your data, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

7. Your Data Protection Rights (Kenya DPA, 2019)

Under the Kenya Data Protection Act, 2019, you have the right to access, rectify, erase, restrict, and object to the processing of your personal data, and the right to data portability. To exercise these rights, please contact us using the information below. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

8. Account Information & Deletion

As a user of EstateFlow, you have the right to review, change, or terminate your account at any time.

How to Request Account Deletion

You can request the deletion of your account and data through one of two methods:

1. In-App Deletion: Navigate to the ‘Settings’ section within the app, select ‘Account’, and choose the ‘Delete Account’ option.
2. Web Request: If you cannot access the app, you can send an email directly to our support team at estateflowapp@gmail.com. Please use the subject line “Account Deletion Request” and include the email or username of the account you wish to delete.

The Deletion Process

Upon your request to terminate your account, we will deactivate or delete your account and associated information from our active databases. This includes your user profile, app settings, and any content you have created (e.g., property listings, tenant requests, etc.).

Please note that we may be required by law to retain certain information for a longer period (e.g., for financial records, fraud prevention, or to enforce our Terms of Service). Any such information that is retained will be anonymized where possible and securely stored.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

EstateFlow estateflowapp@gmail.com